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Warm seasonal wishes!Quick definitions, practical checks, and direct SaaSTech Servers account instructions for common DNS tasks.
Your next steps · DNS reference library
Choose a numbered desk in this room, or browse the other rooms below. Learn and prepare here; review and make live changes only in your signed-in domain account.
Press P to open this page’s DNS walkthrough. When YouTube is ready, press P on this page to play or pause. If needed, use Play in YouTube. Shortcuts pause while you type.
MPrairie Main StreetUse your own organization-provided sign-in. You do not need access to the owner’s SaaSTech Servers customer account to use these shortcuts. We do not collect your work-app password or connect to your inbox, contacts, calendar or files.
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Bookmark saastech.net as a familiar starting point, or keep your own app bookmarks. Owners can share this website with their team; give each employee their own service account rather than sharing an owner’s password. On a shared device, sign out of the provider’s app when finished.
Microsoft 365 web apps and OneDrive access depend on the account and licences your organization provides.
Admin Center — Administrators only. Use your organization’s Microsoft 365 administrator account. An ordinary employee account may not have access.
Email & Office Dashboard — Assign available Microsoft 365 seats and set up your team’s email accounts. If no seats are available, add seats through the dashboard or My Products . Use the SaaSTech Servers account that owns the subscription, or an authorized delegate—not an employee mailbox sign-in.
Google Workspace is available directly from Google. Visit Google Workspace Canada
Your SaaSTech Servers essentials, all in one place. My Office and Service Status open here. Shop and account tools open in a new tab.
For Website Builder subscribers: open My Products, choose Manage beside your website, then Edit Website. Sign in to the account that owns the plan, or use your authorized delegate access. This site cannot check your subscription.
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Quick definitions, practical checks, and direct SaaSTech Servers account instructions for common DNS tasks.
Read the official steps or watch the matching walkthrough. Review your DNS values before saving changes.
See how DNS connects your domain name to your website and email.
Your domain registrar and DNS host can be different. Check the active nameservers to find where your records are managed.
Next lesson: Manage DNS recordsRelated resources
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Open, add, edit, or remove records in SaaSTech Servers DNS Manager.
Choose the record by what you want to do: point a website to an address, set up a subdomain, deliver email, or verify ownership.
Next lesson: Change my domain nameserversRelated resources
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Use when moving which provider hosts the complete DNS zone.
You do not need to transfer your domain to change nameservers. If Domain Protection is active, follow the account verification prompt before saving.
Next lesson: Add a CNAME recordRelated resources
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Point a root domain or hostname to an IPv4 address.
Use @ for the root domain, or enter only the host prefix for a subdomain. For a destination hostname instead of an IP address, use the CNAME lesson.
Next lesson: Add an MX recordRelated resources
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Point www or another subdomain to a provider hostname.
A CNAME cannot share the same host with another record. Check for an existing record before adding an alias.
Next lesson: Forward my domainRelated resources
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Redirect visitors to another web address without moving your website.
Forwarding update: The video’s HTTPS limitation is outdated. The current Help Centre steps apply HTTPS forwarding automatically. Setting up forwarding can also switch your nameservers, so back up your DNS records and check that your website and email will keep working before you save.
If the www address should forward too, check its CNAME in the official guide. Use forwarding when you need a redirect, not when a service gives you DNS connection records.
Next lesson: Add a subdomainRelated resources
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Add ownership verification, SPF, DKIM, or DMARC text.
A TXT record can also be used for certificate verification or a DMARC policy. For SPF, check for an existing policy before adding or changing one.
Next lesson: Add an A recordRelated resources
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Direct incoming email to the correct mail provider.
Changing or removing MX records can interrupt existing email. Confirm the provider’s current values and that mailboxes are ready before making the switch.
Related resources
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Follow the SaaSTech Servers control-panel steps after building one combined SPF value.
Open SaaSTech Servers guide ↗Opening this player connects to YouTube. The video does not start automatically.
Create a host such as shop, payments, or support.
For an A record, enter only the prefix in the Name field, such as shop, and the IPv4 address in Value.
Next lesson: Add a TXT recordRelated resources
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Points a name to an IPv4 address, commonly used for a website’s root domain.
Points a name to an IPv6 address.
Makes one hostname an alias of another. A CNAME normally cannot share the same host with other record types.
The system that translates domain names into destinations used by websites, email, and other services.
A mail signature published in DNS that helps receiving systems verify outgoing email.
A policy and reporting record that tells receivers what to do when SPF or DKIM checks fail.
The portion of the domain a record applies to. @ commonly means the root domain.
Directs incoming email. Lower priority numbers are usually preferred first.
Identify the provider that hosts the authoritative DNS zone.
The period while DNS resolvers refresh cached information after a change.
A single TXT policy identifying systems allowed to send mail for a domain.
How long resolvers can cache a DNS answer before checking again.
Check that MX, SPF, DKIM, and DMARC records were preserved. If nameservers changed, compare the new zone with the dated backup.
Copy the TXT host and value exactly, check whether the DNS manager automatically appends the domain, and allow the current TTL to pass.
Check both root and www records, wait through the old TTL, and test from a different network before editing again.
Confirm the website records are correct and that conflicting CAA, proxy, or duplicate host records are not blocking certificate issuance.
Confirm there is one valid SPF record covering all senders, DKIM passes, and DMARC is configured appropriately.
Pause. Compare the host and type carefully, use the DNS Builder, and remove a record only when the provider explicitly requires replacement.
Roll back or contact support when a critical website, email, payment, authentication, or customer service fails and the cause is not immediately clear.
On Contact Us , choose your country and language to find your local support number and available ways to connect.
Use these lookups after saving records to see what the internet can retrieve. They diagnose published records; they do not know the tenant-specific values your provider intended.
Confirm which mail servers and priorities are publicly visible.
Run external check ↗Find the published SPF record and flag syntax or lookup problems.
Run external check ↗Confirm the public DKIM key is retrievable for a domain and selector.
Run external check ↗Parse the published DMARC policy and highlight configuration errors.
Run external check ↗Run DNS, SMTP, reputation, and blacklist diagnostics in one place.
Run external check ↗Inside the clock tower
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A little preparation goes a long way
Have your customer number and the domain or product you need help with ready. New to SaaSTech Servers? Create your own free account first—no purchase is needed.
Get started with your account →Depending on your country and current account verification method, support may use a Support PIN (call-in PIN) or send a one-time verification code to your saved phone or email. If your account uses a PIN, find or update it at pin.saastech.net or in My Account after signing in.
Enable 2-step verification to help protect your account. Keep your registered phone, authenticator or security key with you, and access to your account email, so you can complete secure sign-in or verification prompts. Watch the 2-step verification video
Note the affected service, exact error message, when it happened and what you have tried. Remove passwords, payment details and private customer information from any screenshots you share.
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